GSD · Ticket Intelligence
Global Service Desk · Ticket Movement Analytics
📊 31,922 Ticket Movements  |  Feb 2026  |  GSD_Ticket_Movement_SNOW_Feb_2026.xlsx
FEB 2026
00:00:00
WEEK
All
Week 5
Week 6
Week 7
Week 8
PRIORITY
All
P1
P2
P3
P4
DISPATCHER
HOPS
All
Fresh (1)
2–5
6+
31,869 movements shown
🎫
Total Dispatches
31,869
Assignment group movements
👥
Active Dispatchers
7
GSD team members
🔁
Multi-Hop Tickets
11,772
Tickets re-routed 2+ times
🎯
Fresh Dispatches
20,151
Single-hop first move
Avg Queue Time
8.26
Minutes per movement
P1 Critical
52
Critical priority tickets
📈 Daily Ticket Movement Volume
Feb 2026
Total Movements
Weekend (lower)
🔢 Tickets by Priority (Weekly)
Stacked
🏅 Dispatcher Performance
Total Dispatches
🎯 Top 10 Destination Groups
By Volume
🔁 Ticket Hop Distribution
Movement Count
⏱ Avg Queue Time by Dispatcher
Minutes
🕐 Hourly Activity Heatmap
Movements by Hour
Low
High
🆕 Fresh vs Multi-Hop by Dispatcher
Grouped Bar
📊 Priority Distribution
All Tickets
📋 Ticket Movement Detail
Ticket # Priority From Group To Group Dispatcher Hop # Date & Time Type